voqzyner™
Return & Refund Policy
Start With Support
Email your order number, item, and reason for requesting a return or refund. Contact us before sending anything back.
Return Review
We review product condition, the request reason, purchase terms, and applicable rights. Keep the item, accessories, and packaging available. Use, alteration, missing components, or customer-caused damage may affect preference-based eligibility without removing rights for defective or incorrectly supplied goods.
Damaged or Incorrect Items
Report issues promptly with relevant product and packaging photographs. We will explain the available resolution after review.
Address and Shipping
Support supplies the receiving address and instructions when a return is arranged. Our registered office is not automatically the return address. Confirm shipping-cost responsibility before dispatch and retain shipment proof.
Refunds and Cancellation
Approved refund amounts and arrangements will be confirmed. Refunds normally use the original payment method where supported; provider posting may take additional time. Cancellation availability depends on processing and shipping status.
Consumer Rights
Mandatory consumer rights remain unaffected.
Contact
service@voqzyner.com
+86 020-84999288;
+86 020-87300569
Monday–Friday, 08:30–17:30, China Standard Time (UTC+8).